Ordering

Our online shop is open 24 hours a day, so you can place your order whenever suits you best. Add the products you’re interested in to your basket, enter your details and choose your preferred payment method. Once your order has been confirmed, you’ll receive a confirmation email within a few minutes.

Are you looking for a particular style?

Browse the categories in our menu: it’s the easiest place to start and will give you a quick overview of what we have on offer.

Not sure about the colour?

Take a look at all the photos on the rug’s product page. Each rug is shown from several angles and in different settings, giving you a much better idea of the actual colours and pattern than a single image could provide. You’ll also find plenty of ideas on our inspiration page, or you can follow us on social media to see how our customers showcase their rugs in their homes.

Do you still need help or have a question before placing your order?

Please call our customer service team during opening hours (Monday to Friday, 9 am to 5 pm): we’ll be delighted to offer you personalised advice.

Ordering

Everything you need to know about placing an order with Volero, from payment methods to delivery dates.

Placing an order at Volero is simple and secure:

  1. Browse our online collection and add your favorite items to your shopping cart.
  2. Proceed to checkout and select one of our trusted payment methods: Debit Card, PayPal, Credit Card (Visa/Mastercard), Paypal, American Express or Klarna.
  3. Complete your order and we’ll take care of the rest!

Please note: For security reasons, we’re unable to process orders by phone. All purchases must be made through our online store.

You can enter discount codes in the bottom left corner of your shopping cart. By clicking on 'apply', the discount will be processed immediately, and you'll see the adjusted amount. You can use a maximum of one discount code per order.

No problem! We kindly ask you to contact our customer service, with the discount code in hand. Our colleagues will be able to apply the discount retroactively for you.

Oh no! If you haven’t received an order confirmation, it may have landed in your spam or junk folder. Can’t find it there either? No worries, our customer service team is happy to help.

Please reach out to our customer service team.

We’re available Monday to Friday, from 9:00 AM to 5:00 PM, and will get back to you as soon as possible.

At Volero, we offer you the option to pay immediately, later, or in installments. You can do this easily and securely with Visa, Mastercard, Paypal, American Express, Apple and Google Pay or Klarna.

With Klarna you can choose to pay later. As soon as your order is shipped, Klarna will send you an invoice with a due date (usually 14 days). Want to split the payment? Klarna also offers flexible installment options.

For more details, check Klarna’s full terms and conditions for customers.

Shipping is free on orders above our free-shipping threshold, which is €89 in most countries.

Below that amount a shipping fee applies, which depends on your delivery country. The exact amount is always shown at checkout before you pay.

Yes, if you paid for shipping when placing your order and later return the order, we will refund the original shipping costs.

Please note: this only applies to the initial delivery costs from our warehouse to you. Return shipping costs are not covered.

In most cases, yes! If your order hasn’t left our warehouse yet, we can adjust the delivery date for you and many products can even be delivered on Saturdays.

Want to make a change? Just reach out to our customer service team, and we’ll do our best to help.

That depends on the status of your order. If it hasn’t left our warehouse yet, we can still make changes or cancel it for you.

Contact our customer service as soon as possible so we can take a look.

Simply add your selected items to the shopping cart, enter all required details, and choose “Business Customer” as your customer type. Additional fields will appear – just fill those in to complete your business profile.

Once your order is placed, you’ll receive an invoice by email that you can use for your records.